Hi
Hope you are doing well,
We are looking for “CX Business Analyst Consultant” Please let me know if you are looking for this role and send me your updated resume also.
Position Title: CX Business Analyst Consultant
Work Location: Remote
Duration: Contract
Work Hours: 8:00 AM – 4:30 PM CST (Flexible)
Position Background:
This role is crucial for enhancing customer experience (CX) by analyzing data, creating journey maps, and providing actionable insights to improve digital site performance and customer satisfaction.
Key Responsibilities:
- Create and update journey maps.
- Review and analyze Voice of the Customer (VoC) data and Net Promoter Score (NPS) surveys to identify pain points and recommend improvements.
- Learn and utilize Glassbox technology for call transcription and analytics, providing recommendations based on data insights.
- Lead and facilitate small group discussions and exercises around journey mapping.
Qualifications:
- 3+ years of experience in:
- Strong Excel skills.
- Digital/Web/Data analytics with a focus on site recommendations.
- Journey mapping.
Preferred Skills and Attributes:
- Experience with Glassbox, MIRO, SuiteCX, NPS (Net Promoter Score), and human-centered design knowledge.
- Experience in the healthcare industry.
- Background in human-centered design and journey mapping
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From:
Akash Kumar,
Sonitalent Corp
akash.kumar@sonitalentcorp.com
Reply to: akash.kumar@sonitalentcorp.com