Job Description –
Recruiters Note:- need linkedin / 5 page resume / visa copy needed / need 2 references
Title: Telemedia Administrator
Duration: 6+months
MOI: SKYPE
TECH MATCH
Title- Telemedia Administrator – white-glove
5 Days a Week Onsite
PLEASE PUT AT TOP OF RESUME – Candidate is good with nights and weekends as needed
Responsibilities: (RECRUITER MUST RUN THE CHECKLIST 1) KEYWORDS UNDERLINED
- Working hours and change management must be done at various times and will include nights and weekends.
- Perform daily quality assurance activities to ensure uptime and standardization .
- Demonstrate superior ability to manage and navigate complex escalations
- Responsible for overseeing Telemedia video projects
- Create and maintain all project documents, including drawings, specifications, scope of work, and maintenance schedules
- Maintain a thorough understanding of associated products within Telemedia including but not limited to; Zoom Cloud, Microsoft Teams, Cisco Webex, Cisco video conference software/hardware, basic firewall, streaming applications, Crestron, Biamp
- Facilitate occasional trainings to team members and/or endusers as necessary
- Create and manage project plans, schedule, and roadmap for calendar year
- Function as an SME for internal and external communication and documentation for associated products within Telemedia
- Coordinate activities with local facilities, carriers, and support vendors as required .
- Communicate effectively advocating all needs and requirements to meet project goals.
- Proactively manage change control requests and the change order process
- Regularly inspect video conference rooms for quality of environment as preventative measures.
- Ensure all A/V components within office meet Telemedia standards and expectations
- Meet all targets and SLAs as it pertains to incidents identified in ServiceNow and Projects tracked within Jira
- Troubleshoot and support A/V network environment which may include modifying Cisco Routers/Switches (layer 2 & 3), loading configurations, and coordinating with Telco/3rd party providers
- Navigate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.
- Ensure inbound service requests and critical alerts are handled in a timely manner
- Maintain a high level of customer professionalism in all mediums of communication (in person, video, telephony and email)
- Assist in ensuring that service tickets and calls are adequately logged and are updated and relevant
- Assist in ensuring that vendors meet obligations on time and with consistency
- Develop and foster relationships interdepartmentally and externally
- Process customer repair requests by coordinating with vendors and manufacturers. (RMA’s)
- Using various management portals move, add, and change, user phone configurations, voice mail, and other basic programming.
Qualifications: (RECRUITER MUST RUN THE CHECKLIST 2) KEYWORDS UNDERLINED
- Excellent academic achievement and experience equivalent to a four-year college degree in Computer Science, Electronics or a Cisco Collaberation related field.
- Strong working knowledge of A/V, Video Conferencing, Networking, and Unified Collaboration System Technologies
- Requires analytical and technical skill to troubleshoot equipment, diagnose, and resolve issues.
- Possess the mentality to provide “white-glove” level service by telephone, email, and in person .
- Basic understanding of VMWare and virtualization technology
- Experience with Cisco Unified Communications Manager 11.x or above
- Basic understanding in layer 2 and 3 Cisco route/switch technologies
- Proficiency in common office productivity software such as Microsoft Office, Lucid Charts, and Service Now
- Must be organized, and work within a team environment, capable of earning trust from all levels of management and present a professional image.
- Must be flexible to meet emergency deadlines that may fall outside of normal work hours, and must be a good crisis manager and work well under pressure.
- Must possess elite time management skills to support a large capacity of users.
- Motivated self-starter that requires minimal direction and is able to prioritize and organize their workload
- Dependable and responsible contributor committed to excellence, capable of learning new products and technologies.
Abilities preferred:
CCNA or higher Route Switch and/or Collaboration
Understanding of WAN/LAN Topologies
Basic Wireless Protocols, and support
CTS certification.
Shivam Singh
Sr. IT Recruiter | IT Healthcare & Informatics
From:
Shivam Singh,
Vyzeinc
shivam.singh@vyzeinc.com
Reply to: shivam.singh@vyzeinc.com