Seeking an IT Support Specialist (Workday application) for a potential contract to hire role in Harrisburg, PA. The primary focus of this role is to support end-users in Workday application use and issues.
Seeking local candidates as the role initially requires 5 days per week onsite, and will go hybrid after 6 weeks.
The role includes assisting Workday end-users in creating system solutions for enhancements, addressing issues, improving support documentation, conducting small training sessions for end-users, serving as a help desk operator for the applications, and testing application functionality.
Responsibilities for the IT Support Specialist (Workday application) include:
- Working with Workday users, determining system requirements for enhancements; obtaining user approvals; documenting solutions for the development team; testing enhancements including regression testing; and writing user notifications as needed.
- Reviewing new Workday releases. Presenting new functionality to users and coordinating acceptance. Working with the team to set up new functionality in the preview environment and unit test before user testing. When functionality is accepted, ensuring training materials are updated and documentation is complete.
- Developing, researching, writing, compiling, and editing user support documentation and user notifications of changes.
- Conduct training sessions for beginner and experienced end-users, individually and in
- small groups, to effectively use supported applications.
- Working as part of a testing team to ensure system enhancements and defect corrections work properly, do not adversely impact other areas of the application and meet the users’ requirements.
- Establishing and maintaining working relationships with users and understanding their business requirements, workflow, and job functions.
- Providing Help Desk Support: by serving as the initial point of contact for system questions and problems.
- Analyzing information from users to determine problem resolution; assigning a severity level to tickets; forwarding information to the appropriate resource(s) within specified response timeframes.
- Performing first-level problem determination to identify and isolate failure point(s) including application, training, and documentation.
- Maintaining contact with the user, as needed, during problem resolution.
Required experience for the IT Support Specialist (Workday application) include:
- Experience providing Workday application support and help desk support
- Strong documentation skills to document solutions, write user notifications, present new Workday functionality to the team
- Experience creating training materials and conducting small training sessions
- Testing experience
- Very good English verbal and written communication skills
Thanks & Regards!
Bhavya Chaturvedi
IT Recruiter
Source InfoTech Inc.
3840 Park Avenue, Suite C-205, Edison, NJ-08820
(: 6097335170
From:
Bhavya,
Source infotec inc
bhavya.c@sourceinfotech.com
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