Job Title: Avaya aura IVR Engineer
LOCATION: Charlotte: NC (Hybrid)
Duration: 6+ Months
MOI: Skype
Manager Notes – 5+ years’ experience with Avaya Aura – must have strong experience is required
Avaya Comm Manager System / Session Manager Avaya Media Center
Splunk is a plus Certs not really required
MUST HAVES: Avaya Aura
· Develop and write procedures/documentation for installation, and configuration of Avaya Communication Manager, Avaya Session Manager, Avaya Media Server, Avaya Application Enablement Servers, Avaya Call Manager Server.
· Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, AES, CMS, one-X), LAN/WAN, VoIP, SIP, Session Management, Avaya Media Server.
• Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
• 8+ Years Call Center experience.
• 1-3 years of experience in LAN/WAN networking.
• Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya CMS
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
• Knowledge of CTI, LAN/WAN communications, switches, and routers.
• Knowledge of SIP, RTP/RTCP, H.323 codecs is required.
implementation and operation of voice and data communication solutions.
· In-depth knowledge of TCP/IP is a plus
From:
Sankhi Tudu,
Vyze Inc
studu@vyzeinc.com
Reply to: studu@vyzeinc.com