Greetings from KK Software Associates.
This is Adithya. R from KK Software Associates.
I have an urgent requirement of Deskside Support Engineer, please go through the below requirement and forward me your updated resume with contact details ASAP.
Title: Deskside Support Engineer
Location: New York, NY
Duration: 12+Months
Experience: 4-6yrs
Job Description:
- Candidate must have 4 – 6 years of hands-on experience to support the End User Services
- Should be customer centric and understand the Service Desk (SD) support function. Worked in the SD support function will be preferred.
- Candidate should be proficient in written and verbal English to provide the required IT services.
- Candidate must be ready to provide the support over the Phone Calls and Deskside support, as needed.
- Resolve Incidents and Service Requests tickets associated with EUC equipment, EUC software, IT applications, provide break/fix support, advice and assist to Customer Users, as needed.
- Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking.Mobile Device Management provides support to mobile devices, such as smartphones and tablets as well as desktop devices such as engineering workstations.
- Leverage Customer?s EUC Mobile Device Management Tools to enable secure and remote support and operations.
Certification: Any relevant certification (Preferred).
Competencies: Desktop Management – Infrastructure Services (IS), IT IS_Service Desk
From:
Adithya Rangaraju,
kksoftware associates
adithya.r@kksoftwareassociates.com
Reply to: adithya.r@kksoftwareassociates.com