Hi,
Title : Techno Functional Lead BA
Duration: Charlotte, North Carolina (Day 1 onsite & Hybrid Model)
Expertise in IVR systems and Conversational AI platform ,
BRDs, functional specs, user stories, Experience with system
integration involving telecom platforms (e.g., billing systems, BSS, CRM).
Updated JD:
• Experience with Conversational AI projects and Kore AI. Intent of the role is identification and development along with Business View is an added advantage
• Telecom or CRM ideally IVR related experience & services or other related industry experience
• Experience with system integrations bonus experience with implementation with IVR and Conversational AI (any platform)
• LC/NC Framework (knowledge)
• Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially IVR systems.
• Proficiency in creating business documentation such as BRDs, functional specs, and process flows.
From:
Rakesh,
Blue Ocean Ventures
rakesh.d@blue-oceanventures.com
Reply to: rakesh.d@blue-oceanventures.com