Hello Associate,
Hope you are doing well
We have the below requirement open. Please send me your genuine candidate on my email ID karthik@ritwikinfotech.com
Job title : Salesforce Production Support Developer
Location : Remote
Duration: Long Term
Education:
• Bachelor’s degree
• Possess Valid Salesforce Platform Developer I Certification – Please include Trailblazer link on resume or in submission notes for each candidate. Candidates submitted without a Trailblazer link will be declined.
Job Description:
• Lead and manage the Salesforce production development support team to ensure timely and effective resolution of issues.
• Monitor Salesforce system performance and proactively address any potential disruptions or anomalies.
• Troubleshooting and resolving complex Salesforce issues, including data integrity, integration, and functionality problems.
• Act as the primary point of contact for Salesforce production issues, coordinating with various teams to address and resolve problems and issues and providing timely updates on progress.
• Manage and prioritize production support tickets, ensuring they are resolved within defined SLAs.
• Identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments, utilizing top-notch troubleshooting techniques and digging deep into code.
• Identifying, documenting, and presenting root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams. Required Experience:
• 8+ years of experience in production support, technical support, or a similar technical role.
• 5+ years of hands-on experience leading production support on the Salesforce platform in Lightning and have expert level working knowledge on major Salesforce.com technologies, data modelling, integration, and data migration.
Required Technical Skills:
• Extensive understanding of Salesforce.com best practices, Architecture, Design, Development, Administration, and security model.
• Working knowledge and experience with complex business systems integration, such as with Copado, as well as object-oriented design patterns and development.
• Extensive understanding of Salesforce Service Cloud and Experience Cloud (Communities) development and customization.
• Experience with SFDC specific IDE and version control configurations (GitHub, Bitbucket) for Salesforce development (VS Code, IntelliJ, SFDX)
Security Clearance Level:
• Candidate must be willing and able to obtain a Public Trust clearance after onboarding.
Required Skills and Abilities:
• Experience investigating, documenting, and presenting root cause analysis of production issues and bugs.
• Strong communication skills with the ability to present ideas to various levels/skillsets, both internally and externally.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
• Ability to multitask between multiple projects and both business and technical stakeholders.
Preferred Skills:
• Hands-on experience with Continuous Integration/Continuous Development (CI/CD)/Copado
• Extensive understanding of HTML, CSS, XML, JavaScript, jQuery and Bootstrap.
• Experience in development of Web Services (SOAP and REST)
• Healthcare Service Industry experience
• Experience working with JIRA, Confluence, and SharePoint
• Experience with infrastructure in a cloud environment (AWS preferred)
• Experience with Agile methodologies and frameworks such as, but not limited to: SAFe, Scrum, Kanban
SAXON Infotech, Inc.
• Certified SAFe Agilist, SAFe Practitioner or other Agile certification(s)
From:
karthik,
RITWIK Infotech INC
karthik@ritwikinfotech.com
Reply to: karthik@ritwikinfotech.com