Primary Skills
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- Program Management, People Management, Project Analytics, Escalation Management
Specialization
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- Delivery Management: Project Manager
Job Description
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Role: Project Manager
Years of Experience: 8+ years
Location: San Jose, CA /Remote
As a consultant within the PPE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
Job Description:
- Partner with internal CS Tech teams and external technical (Product and Engineering) and non-technical (Business and Policy) groups to ensure all designs, requirements and implementations are assessed, sized, tested and implemented.
- Lead project management activities ensuring resource availability/ allocations and create project management artifacts (Example: project plans/smartsheets, weekly status updates, manage Project JIRA/Wiki) for end-to-end delivery in close collaboration with the product, Engineering, vendor and other business units.
- Run/execute projects independently with minimal supervision driving optimal results and coordinating cross-portfolio efforts.
- Identify key requirements needed from cross-functional teams and develop a detailed project plan to track project progress, identify risks and help unblock our teams.
- Be a key technical stakeholder driving feasibility and dev timeline discussions for the respective Portfolio that you will be engaged in
- Represent CS Tech in project related cross-functional discussions (with business & product) articulating the project status and addressing concerns of the stakeholders
- Lead roadmap planning and resource budgeting with the respective Technical Program Leads
- Understand CS application design, architecture and infrastructure dependencies in detail
- Build relationships with business partners, internal and external; contribute to broader goals and growth beyond the scope of a single or your current projects
- Effectively communicate status to various stakeholders including key senior leadership
- Design, facilitate and lead various workshops with various stakeholders
- Enjoy operational precision and detailed program management, but understands the broader strategic context of the business
- Get along well with others from diverse backgrounds and be able to work with flexible working hours across the globe
- Candidate Requirements
- Strong background in project management throughout the product life cycle & business systems analysis (preferably with customer support organizations) .
- Ability to quickly and independently identify technology dependencies and potential CS application impacts
- Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product specifications
- Experience managing projects for contact center technology and/or experience working in a contact center. Understanding/Familiarity with the technology stack for a contact center is needed
- BS / BA in computer science, business, engineering and/or significant experience working for organizations that build/manage technology
- Competent with Microsoft Office, Jira, Project Management tools, Internet technologies, etc.Project Management Professional (PMP), Certified Scrum Master (CSM), or Master Project Manager (MPM) certification preferred
- Rgds,
- Sakthi 408-520-9394
From:
sakthi,
Vy
sakthi@vysystems.com
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