Hi ,
We Have an urgent Opening with one of our clients, please see the job description below for your review.
ORACLE BRM SENIOR (Support) Developer/ Engineer
Location: Miami, FL preferred or Dallas, TX (eventually onsite daily; upfront 2-3 x in office a week)
OT = 15 hrs per week
Top Must Have’s:
1. Technical expertise in Oracle Billing and Revenue Management (BRM)
2. Problem solving and trouble shooting skills
3. Communication and Collaboration
Oracle BRM (Billing and Revenue Management) 24×7 Support Engineer key responsibilities:
1. **Round-the-Clock Monitoring**: Continuously monitor the BRM system to detect and address issues promptly, ensuring minimal downtime
2. **Incident Management**: Respond to and resolve incidents and service requests within agreed service levels, providing timely updates to stakeholders
3. **System Maintenance**: Perform regular maintenance tasks such as patching, upgrades, and performance tuning to keep the system running smoothly
4. **Troubleshooting and Problem Resolution**: Diagnose and resolve technical issues, working closely with other IT teams and vendors as needed
5. **Data Integrity and Security**: Ensure the integrity and security of customer data, implementing necessary measures to protect against data breaches and loss
6. **Documentation**: Maintain detailed documentation of incidents, resolutions, system configurations, and procedures to ensure knowledge sharing and continuity
7. **User Support and Training**: Provide support and training to end-users, helping them navigate and utilize the BRM system effectively
8. **Performance Monitoring and Optimization**: Continuously monitor system performance and implement optimizations to enhance efficiency and reliability
9. **Compliance and Reporting**: Ensure compliance with regulatory requirements and prepare regular reports on system performance and incidents
10. **Collaboration**: Work collaboratively with cross-functional teams to implement new features, enhancements, and integrations
Team player- collaborate with offshore team in India to ensure 24X7 support
Years of Experience: 12.00 Years of Experience
Thanks & Regards,
Varsha Tarange
iTech US, Inc.
From:
Varsha Tarange,
iTech US, Inc.
varsha@itechus.net
Reply to: varsha@itechus.net