Onsite role :: Salesforce Technical Product Owner :: C2C

Role name:

Product Owner

Raleigh, NC

Role Description:

Salesforce Technical Product Owner1 Functional Expertise of Sales / Service Cloud2 Requirements Documentation:? Create detailed and well-organized documentation of business requirements, user stories, and acceptance criteria.? Maintain and update documentation throughout the project lifecycle.? Document business processes and data flow diagrams in Visio, LucidChart etc3 Process Improvement:? Identify opportunities for business process improvement and efficiency gains.? Collaborate with stakeholders to design and implement streamlined processes.4 User Experience (UX) Collaboration:? Collaborate with UX/UI designers to ensure that Salesforce solutions provide an optimal user experience.? Provide input on the design of user interfaces.5 Team Collaboration:? Collaborate with cross-functional teams, including business analysts, solution architects, and QA, to ensure successful project delivery.? Foster a collaborative and positive business environment.

Competencies:

Salesforce

Experience (Years):

10 & Above

Essential Skills:

Salesforce Technical Product Owner/ Business AnalystMust-Have Salesforce Platform Knowledge: – Proficient understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience. – Ability to leverage Salesforce features to address business needs.Business Process Analysis: – Analyze and document current business processes, identifying areas for improvement and optimization. – Collaborate with stakeholders to understand and define business requirements.Requirements Gathering: – Conduct workshops, interviews, and surveys to gather comprehensive and accurate business requirements.Experience in CRM functions – Translate business needs into clear and actionable user stories and acceptance criteria.- Well versed in managing user stories in Jira Communication Skills: – Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical stakeholders. – Prepare and deliver presentations to convey complex information.

Desirable Skills:

Agile Methodologies: – Work within Agile development methodologies, collaborating with cross-functional teams in an iterative and incremental development environment. – Participate in Agile ceremonies such as sprint planning, backlog grooming, and retrospectives.Data Analysis: – Perform data analysis to support business requirements, ensuring data integrity and accuracy. – Collaborate with data teams to define and validate data requirements.