Network or Application or Desktop Support :: Chicago, IL

Key Responsibilities:

• Network Support:

  • Troubleshoot and resolve network connectivity issues, including LAN, WAN, and VPN problems.
  • Perform routine network monitoring and diagnostics to ensure optimal performance and availability.
  • Assist with network upgrades, configuration changes, and system patches as needed.

• Application Support:

  • Provide first and second-level support for applications used within the organization.
  • Diagnose and resolve application issues, working with internal teams or vendors as necessary for escalated issues.
  • Assist with the installation, configuration, and ongoing support of key business applications.

• Desktop Support:

  • Offer hands-on desktop support for Windows-based systems, resolving hardware, software, and network issues for end-users.
  • Install, configure, and troubleshoot Windows operating systems and related desktop applications.
  • Provide timely resolution of incidents and service requests logged through the helpdesk or ticketing system.

• Customer Service & User Support:

  • Act as the first point of contact for internal employees, providing high-quality technical support and troubleshooting assistance.
  • Maintain communication with end-users to ensure issues are resolved in a timely manner.
  • Manage user access to applications and systems, ensuring adherence to security protocols and best practices.

• System Maintenance & Documentation:

  • Perform regular system maintenance, including patch management, software updates, and hardware upgrades.
  • Document incidents, troubleshooting steps, and resolutions to build a knowledge base for future reference.

• Collaboration & Escalation:

  • Collaborate with cross-functional teams, including network, infrastructure, and application teams, to resolve complex issues.
  • Escalate unresolved issues to senior support staff or vendors, ensuring that service levels are met

• Required Qualifications:

  • Experience:

    • 2+ years of experience in network, application, and desktop support, preferably in a corporate or enterprise environment.
    • Strong hands-on experience with Windows operating systems (Windows 10, 11, and Server environments).
    • Experience troubleshooting network issues (LAN/WAN, VPN, DNS, DHCP, etc.).
    • Familiarity with common enterprise applications (e.g., Office 365, Active Directory, etc.).

  • Technical Skills:

    • Strong understanding of network fundamentals and Windows desktop environments.
    • Proficiency with troubleshooting tools (e.g., ping, tracert, nslookup, etc.).
    • Experience with desktop hardware support (PCs, laptops, peripherals).
    • Familiarity with ticketing systems (e.g., ServiceNow, Remedy) and incident management.
    • Basic understanding of Active Directory (user management, group policies).
    • Knowledge of Microsoft Office Suite and standard business applications.

  • Soft Skills:

    • Excellent communication and customer service skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
    • Ability to prioritize and manage multiple tasks simultaneously

From:
Sagar,
brightsol
srisagar@brightsol.ai
Reply to:   srisagar@brightsol.ai