Position: Product Owner IVR
Location: Tampa, FL~Cary, NC~Bridgewater, NJ
Product Owner IVR:• Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft visio• Have a Design Thinking Mindset: Personas, Journey Maps, Story Maps, User story writing and Acceptance Criteria• Expert Understanding of technologies used in the IVR and telephony: Dialogue Design tools, Chat bot, Text to Speech, Speech Recognition, Toll Free Number Engineering, Automatic Call Distribution, Natural Language Processing• Expert Understanding of benefits of IVR: Call Containment, Call Misdirects, User experience, Cost Savings, Average Handle/Call Time• Expert understanding of Genesys IVR, IVA, Voice Bot, Chat bot• Ability to determine needed enhancements based on analysis of metrics, and quantify the expected results• Expert understanding of Agile Methodologies, Preferably certified Agile Product Owner• Agile and DevOps methodology: Backlog grooming, Sprint Planning• Excellent Communication, organization and planning skills• Stakeholder Management.
Manish Kumar
Phone – +17327883626
Email ID: manish.kumar@scalable-systems.com
Scalable Systems | Inspiring Innovation
Big Data | Analytics | Integration | Intelligence
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Manish Kumar,
Scalable Systems
manish.kumar@scalable-systems.com
Reply to: manish.kumar@scalable-systems.com