Looking for GCP CCAI Architect || Alpharetta, GA(3 days onsite)

Hi Folks,

Hope you are doing well,

Please share your interest in the below position.

 

Position: GCP CCAI Architect

Location: Alpharetta, GA(3 days onsite)

 

Job Description:

Mandatory Skill-
GCP
NLP
CCAI and Python

 

Key Responsibilities:

• Solution Design: Architect AI-powered contact center solutions leveraging Google Cloud’s Contact Center AI (CCAI), Dialogflow, and other related technologies.

• Implementation: Lead the deployment and integration of Google CCAI solutions with existing systems (CRM, telephony, chat, etc.) in customer environments.

• Integration: Design and implement integrations with third-party platforms, such as Genesys, Twilio, Cisco, Avaya, or Five9.

• AI Model Optimization: Work closely with data scientists and machine learning engineers to optimize NLP models, dialog management, and virtual agents.

• Custom Bot Development: Build and train virtual agents and chatbots using Google Dialogflow for handling various customer queries. • Customer Experience Strategy: Collaborate with product owners, stakeholders, and business analysts to map customer journeys and design contact center experiences that are streamlined and efficient.

• Consultation: Provide technical leadership and consulting expertise to clients and internal teams regarding best practices for Google CCAI architecture. • Quality Assurance: Lead or participate in testing efforts for implemented solutions to ensure they meet performance, scalability, and security requirements.

• Training and Documentation: Create training material for internal teams and customers. Provide detailed documentation for each implementation.

• Continuous Improvement: Stay updated on the latest advancements in CCAI, AI technologies, and contact center trends, continuously improving solutions. Required Skills:

• Expertise in Google Cloud Technologies: Hands-on experience with Google Cloud Platform (GCP), including Dialogflow, BigQuery, Google Kubernetes Engine (GKE), and AI/ML services.

• Proficiency in NLP: Strong knowledge of natural language processing (NLP) and machine learning concepts, with experience building and training virtual agents.

• Integration Skills: Experience integrating CCAI solutions with popular telephony systems, CRM tools, and analytics platforms.

• Experience with Contact Centers: Deep understanding of contact center operations, including inbound/outbound voice services, chat, and email interactions.

• Coding Skills: Proficiency in Python, JavaScript, or other relevant programming languages for custom developments and integrations.

• Cloud Architectures: Familiarity with cloud architectures (preferably GCP) and experience in designing scalable, secure, and fault-tolerant solutions.

• AI and Automation: Proven track record in deploying AI-driven automation systems that enhance customer interactions and operational efficiency.

• Analytical Skills: Ability to analyze customer interaction data, identify trends, and optimize virtual agents’ performance.

Preferred Qualifications:

• Google Cloud Architect Certification or equivalent.

• 5+ years of experience working with AI-driven contact center solutions.

• Experience with other cloud contact center platforms like AWS Connect, Microsoft Azure Contact Center, etc.

• Familiarity with voice technology platforms like Google Speech-to-Text, Text-to-Speech.

• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.    

 

 

 

Thanks, and Regards

Himanshu Sharma | Talent Acquisition Specialist

Amaze Systems Inc.

USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019

D: +1 (669) 305-7733

LinkedIn: https://www.linkedin.com/in/sahab18/

E: himanshu.s@amaze-systems.com | www.amaze-systems.com/

USA | Canada | UK | India

Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.