Hi Professional,
Hope you are safe and good,
Please find the below JD and share the suitable profiles
Role: IVR Developer
Remote
Mandatory: Coding skills in Java , Springboot
Key Responsibilities:
- Design and Development:
- Design and develop IVR applications using VXML and GDF.
- Integrate IVR solutions with backend systems and databases using Java and SQL.
- Develop call flows for inbound and outbound IVR systems.
Testing and Deployment:
- Perform unit, functional and integration testing of IVR applications.
- Use Cyara for automated testing and monitoring of IVR systems.
- Deploy IVR applications on Avaya and Genesys platforms.
- Integration and Maintenance:
- Integrate speech recognition and text-to-speech technologies using GDF.
- Monitor and maintain IVR systems to ensure high availability and performance.
- Troubleshoot and resolve issues related to IVR applications and infrastructure.
Collaboration:
- Work closely with cross-functional teams, including business analysts, QA engineers, and project managers.
- Provide technical support and training to other team members and stakeholders.
Qualifications:
Technical Skills:
- Proficient in VXML, GDF, and IVR application development.
- Expertise in few or more of IVR technologies/products like GDF, Avaya, Genesys, Amazon connect, Watson and Nuance, Avaya and Genesys platforms.
- Familiarity with Cyara for IVR testing and monitoring.
- Strong understanding of inbound and outbound call flow design.
- Experience with speech recognition and text-to-speech technologies.
Experience:
- Minimum of 4 years of experience in IVR development.
- Experience in deploying and maintaining IVR systems in a production environment.
- Knowledge of telephony protocols and standards.
Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Thanks & Regards,
Jenifer
Recruitment Manager
Kovan Technology Solutions
Certified Minority Business Enterprise (MBE)
✉ Email : Jenifer.A@kovantech.com |🌐 www.kovantech.com
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From:
Jenifer.A,
Kovan Technology Solutions
jenifer.a@kovantech.com
Reply to: jenifer.a@kovantech.com