Job : Genesys Engage Routing
Job Location : Austin, TX (Hybrid)
Job Description
We are looking to add a resource for the Genesys Routing team. This person should have had routing experience in the past. Our preference would be to have this resource available in Austin
Responsibilities include:
– Act as the technical lead for the CCTech routing team
– Work with the Apple business teams and routing team to arrive at appropriate designs to meet project objectives
– Work in a very dynamic environment, collaborating with various teams to meet project goals
Skills needed:
– Expertise in Genesys ORS application development
– Expertise in Genesys IRD application development
– Expertise in Genesys framework and exposure on Genesys reporting
– Expertise in Cloud CX
– Experience in developing javascript code
– Good communication skills
– Good analytical skills and ability to research and present findings
– Ability to multi-task
– Strong team player with excellent collaboration skills
– Pro-active and able to work on own initiative
Skill Sets Niche Skill Experience Preference
Telephony Applications: Is Required
Routing : Is Required
Genesys : Is Required
Genesys Core and Voice : Is Required
JavaScript : Is Required
From:
Abdul Ahad,
McubeSoft
ahad@mcubesoft.com
Reply to: ahad@mcubesoft.com