Job Description –
DESKTOP ENGINEER (IOS/Android phones, Windows/Mac laptops)
Location:- Selected candidate must reside within two (2) hours of Baltimore , MD
*** Selected candidate must be willing to work on-site at least 2 days a week.
Must have :- Candidate from large fortune 100 organization’s
Key Required Skills:
IT support; hardware/software troubleshooting; user research; requirements gathering; special projects; inventory management; process improvement; project management; accessibility/508/UX knowledge.
Position Description:
(Required Skills)
Minimum of 8 years’ experience testing both hardware and software, ensuring that systems are functioning properly.
Minimum of 5 years’ experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
Minimum of 3 years’ experience supporting special IT projects and managing their end-to-end lifecycle.
Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
Ability to write technical documentation and plain language documentation dependent on audience.
Self-motivated, task-driven, and able to quickly learn new skills.
Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)
(Desired Skills)
Understanding of different operating systems beyond Windows (MacOS, Linux, iOS, Android)
Ability to write/implement basic scripts (using Powershell or AutoIT)
Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)
Understanding of UX and user research methodologies
Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
Understanding of 508 and accessibility compliance
Previous work experience in federal government
Understanding of agile framework and full life-cycle software development methodologies
Project management certifications (PMP, CAPM, PMI)?
Education:
?Bachelors degree with 7+ years of experience
Must be able to obtain a Public Trust
From:
Rajiv Sharma,
TEK Inspirations LLC
rajiv.sharma@tekinspirations.com
Reply to: rajiv.sharma@tekinspirations.com