Contract opportunity forEnd User Support Engineer

This is Naveen Aryan and I represent Donato Technologies Inc., a leading IT staffing organization.

I am part of a team responsible for servicing our significant clients who are world leaders in providing their specific services/solutions.

I want to draw your attention to an open contract position; requirement details are given below:

Job Description

Required Skills:

• proficiency with Windows and Apple iOS operating systems. o Knowledge of desktop imaging and deployment tools like SCCM, Intune, or similar. o Experience with Active Directory and Group Policy. o Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).

Soft Skills:

• Strong problem-solving and analytical skills. 
• Excellent communication and interpersonal skills. o Ability to organize and prioritize workload and work with minimum direction.
• Accurate and precise attention to detail.

The End-User Support Specialist will be responsible for the following:

1. End-User Support:

• Provide Level 1 and Level 2 support for desktop systems, software applications, and peripherals.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Respond to tickets and service requests within established SLAs.

2. Desktop Management:

• Install, configure, and maintain desktop hardware and software, including operating system and applications.
• Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar platforms.
• Image, configure, and deploy computers and other devices for new users or upgrades.
• Perform regular updates, patches, and upgrades on desktop systems.
• Ensure antivirus, endpoint protection, and system security are up to date and function effectively.
• Monitor desktop system performance and identify potential issues proactively.

3. Documentation and Training:

• Maintain detailed documentation of configurations, changes, and support requests.
• Create user manuals and guides for common tasks and procedures.
• Provide training to end-users on system use and best practices.
• Assist with onboarding new employees by setting up and training them on their desktop systems.

4. Collaboration and Teamwork:

• Work closely with the IT team to ensure alignment of desktop systems with broader IT infrastructure.
• Assist in the implementation of IT projects related to desktop infrastructure.
• Contribute to team efforts and departmental objectives through various tasks as required.

5. Other Responsibilities:

• Maintains equipment inventory and assists with periodic physical inventory of hardware

6. Environment and Scale

• Number of Devices: 1,000+
• Number of End Users: 800 +/-