Cisco Contact Center Design Lead – MOUNT LAUREL, NJ – Onsite

Role name:

Technical Lead

Role Description:

Cisco Contact Center Design Lead

Competencies:

IT IS_CNS_Contact Center_Cisco

Experience (Years):

8-10

Essential Skills:

• 5 yrs. experience with Cisco Unified communications products (Cisco Unified Communications Manager, SIP Trunking, CUSP, ASR and ISR Unified Border Elements, Unity Connection, Cisco Emergency Responder)• SRST, E911, PS ALI• 5 yrs. experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM),• 5 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. call recording, routing, reporting, IVR, CTI, IPT, etc.),• Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc. (ideal),• 5 yr. in strategy and/or planning and/or development of large contact centre infrastructure including with design, integration, deployment, and upgrading,• 3 yrs. Architecture/design involvement

Desirable Skills:

• Work well in both an independent and team context (e.g. consensus, etc.),• Analyze information, organize, manage competing priorities, solve problems, and communicate/present clearly (both verbal and written),• Understand a high-level vision, think about it in strategic terms, and translate that into practical, tactical steps/actions,• Develop and grow excellent working relationships with colleagues.

Country:

United States

Branch | City | Location:

Iselin, NJ(South)
MOUNT LAUREL
MOUNT LAUREL, NJ

Keywords:

Cisco Unified Communications Manager, SIP Trunking, CUSP, ASR and ISR Unified Border Elements, Unity Connection, Cisco Emergency Responder, SRST, E911, PS ALI, Cisco Contact Center Enterprise, Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM)