Cisco contact center

• 10 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. Telephony, call recording, routing, reporting, IVR, CTI, IPT, WFM etc.) • 5 yrs. experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM),• 3 yrs. in planning and development of large contact centre infrastructure including design, integration, deployment, and upgrading,• Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc. (ideal),

The applicant must possess:• Very strong knowledge of Cisco’s contact centre infrastructure products and technologies (e.g. UCCE, CUCM, CVP, etc.)• Strong knowledge in the contact center domain and the multiple products/features available on the market (forecasting tools, call recording, dialers, etc)• Good knowledge of the various communications protocols, such as TCP-IP, Ethernet and routing protocols• Good knowledge of Windows server/PC environments (Active Directory, DNS, DHCP, backup tools)• Strong understanding of broader network, security, and enterprise implications of the contact centre design,