Blue Yonder WMS Support Engineer

Job Title: Blue Yonder WMS Support Engineer

Locations: New Jersey (Remote)

Duration: 12+ Months

Job Description:

Roles and Responsibilities:
•  Provide guidance and collaboration with other L1-L2-L3 WMS support team members.
•  Interact with DC Operations to provide technical assistance, resolution guidance, and feedback on the functional use of the WMS application.
•  Collaborate and communicate with other cross functional IT teams for support issues or system upgrades.
•  Provide expertise in the initial triage of issues to determine the best course of action and escalation if required.
•  Perform root cause analysis to evaluate and identify application bugs, process gaps, or areas for continual improvement.
•  Provide clear evidence and issue resolution on support tickets to be able to classify/group incident trends and tracking.
•  Create or add to knowledge articles to build a library of support instructions and best practices for resolutions.
•  Partner with the WMS Build/Development team to understand new or enhanced features and provide hypercare support as required.
•  Flexible work hours to work a Second Shift 3 pm – 11:00 pm EST.

Experience:
•  Strong functional expertise in Supply Chain process: Logistics & distribution – experience required. Preferably in the Health Care Sector.
•  Strong technical background in Blue Yonder WMS with an understanding of system processes and data structures.
•  Must be highly proficient in evaluating WMS Trace files for troubleshooting.
•  2 + years previous experience (preferred) in Blue Yonder WMS development for MOCA commands, Integrator, Reports, and Labels.
•  Must have experience with functional configuration, policy management, job maintenance, and interface event management.
•  2+ years in previous production support experience.
•  Must have experience in Linux OS and command line operations and Oracle Databases/SQL.
•  Experience with Incident ticket management, Change Management processes, and Jira tools.
•  Associate or higher degree in Computer Science, Data Science, or Engineering Science.
•  Attention to detail and being highly organized is a must.
•  Experience with WES/WCS automation integration.