Immediate Closure – Service Desk Analyst – Onsite, Locals Only – 505 Deaderick Street Suite 500 Nashville, Tennessee 37243

Location: Onsite, Locals Only – 505 Deaderick Street Suite 500   Nashville,  Tennessee    37243

Duration: 12 Months

Description:  

IT Call Center Experience preferred

– Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting
– Server Print Queue, and local Queues

Active Directory Management

– Able to navigate Different OUs

– Able to look up attributes

– Able to reset password and unlock accounts.

– InTune Management included but not limited to two-factor authentication

iOS Management, Support, and Deployment

– Setting up new phones/Ipads

– Resetting iTunes accounts

– Resetting network settings

– Backup/Restore device data

Video Conferencing

– Cisco WebEx

– MS Teams

– Cisco Presence video solutions

Network troubleshooting

– Internal vs external

– VPN

– LTE

– Wifi

Application Troubleshooting

– Account permission

– Compatibility settings

– Browser vs installed

Remote support

– MSRA

– RDP

– TEAMs

– Webex

Hardware Deployment

ServiceNow

– Ticket management

– Ticket assignment