Hi
This is Bharath from Teamware solutions.
Hope you are doing well.
This email is regarding a job opportunity, Hope this email finds you.
_______________________________________________________________
Below is the Job Description for your reference:
AWS Connect & Genesys Migration
TCS – Cincinnati, OH
Onsite Contract
Required:
- Hands on experience in migrating large contact center from Genesys to AWS Connect
- understanding of both AWS Connect and Genesys contact center architecture
- Hands on Experience in Cloud Contact Center Engineering space
- Preferably Amazon Connect and Ecosystem services such as IAM, Lex, Lambda, KMS (Data Security), S3, Kinesis etc.
- Well versed with Infrastructure as a Code with Terraform
- Able to design and implement applications on public cloud (AWS)
- Hands-on Experience with CI/CD tools like Jenkins/Jules, Version Control tools (Git/Bitbucket)Required qualifications, capabilities, and skill
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Minimum 7+ years of hands on experience·
- Expertise knowledge in one of the modern programming languages e.g. Python, Java etc
- Ability to rapidly build proof-of-concepts and evolve them into large-scale solutions· Drives to develop infrastructure engineering knowledge of additional domains, data fluency and automation knowledge.
- Experience in debugging, maintaining ,monitoring and site reliability engineering in a large environment using tools such as – Splunk, Datadog, CloudWatch etc
- Knowledge of voice (WebRTC), call recording and telephony platforms a big plus
- Experience with Container Orchestration and deployment in AWS Cloud etc.
- Experience with building and supporting Restful APIs.
Preferred qualifications, capabilities, and skills
- Good knowledge on Cloud technology
- AWS certification is a big plus
- ECCS Call routing developer with Genesys 8.5 and SIP experience
- Genesys composer Hands-on experience
- Genesys Rule Engine, GRE and GRAT development and configuration.
- Hands on experience with very large-scale deployment of Genesys 8.5 – Framework, Configuration and Management, Routing & Media components with integration experience with SBC
- Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
- Experience working on Genesys IRD Develepment,Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
- Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
- Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR)
- Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
- In depth understanding of how ORS Server interacts with URS Server
- In depth understanding of the T-Lib Event Model
- Experience in troubleshooting individual products as well as system integrations.
Competencies: CTI Genesys
NOTE: “Please share your resume with your visa copy & i94”
If you are intertested please reply with your most updated resume along with your expected pay rate and visa status to my email address below.
email: bharath.n@twsol.com
From:
Nithiya Bharath,
Teamware solutions
bharath.n@twsol.com
Reply to: bharath.n@twsol.com