Hi All,
I hope this email finds you well.
We are excited to announce an open position for Amazon Connect Developer. This role is onsite in Plano,TX.
If you are interested or know someone who might be a suitable candidate, please share your updated resume along with a convenient contact number for a brief discussion.
Job Description:
- Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
- Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
- Strong understanding of Amazon Connect’s integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
- Experience with Amazon Connect’s API’s and SDK’s
- Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,
- Experience with AWS Security best practices.
- CRM Integrations and 3rd Party Integrations
- Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
- Experience with CRM APIs and data models
- Good to have experience integrating with WFM systems like Verint.
- Strong programming skills using Java, Spring Boot
- Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)
- Experience working in Agile environments (Jira)
- Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
- Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
- Good experience and knowledge of networking concepts and protocols, especially in the telephony environment.
Skills:
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- 5+ Years of experience in Contact Center technologies and Cloud Architecture
- 5+ Years of hands-on experience with Amazon Connect and AWS
- 2+ Years of experience using Terraform.
Thanks
Manideep N
Technical Recruiter
+1 901-646-3444
From:
Manideep,
Quillion.Ai
manideep.nallamilli@quillion.ai
Reply to: manideep.nallamilli@quillion.ai