IT Business Analyst
Location:1800 Washington Boulevard, Baltimore, MD 21230.
Teleworking is permitted, three (3) days per week, with Wednesday as a Mandatory in-office day.
- Knowledge of State Government policies and practices.
- Knowledge of Payment Portal implementation with FMIS Integration
Duties and Responsibilities:
• Collaborate with stakeholders, including business users, IT teams, and management, togather and document detailed business and functional requirements.
• Conduct interviews, workshops, and surveys to understand business needs and processes.
• Analyze current business processes and workflows to identify areas for improvement or automation.
• Develop process models, flowcharts, and diagrams to represent business processes visually.
• Translate business requirements into technical specifications for IT teams.
• Create detailed documentation, including Business Requirement Documents (BRDs), Functional Specification Documents (FSDs) and Use Cases.
• Work with architects and developers to design IT solutions that meet business needs.
• Act as a liaison between business stakeholders and IT teams, ensuring clear communication and understanding of requirements.
• Present findings, solutions, and project updates to stakeholders.
• Support project management activities, including defining project scope, timelines, and deliverables.
• Assist in resource planning and risk management for IT projects.
• Develop test plans and test cases to ensure that the IT solution meets business requirements.
• Coordinate and participate in User Acceptance Testing (UAT) with business users.
• Identify and document defects, and work with developers to resolve issues.
• Assist in the implementation of IT solutions by coordinating training sessions, creating user manuals and providing support to end-users.
• Manage change requests and ensure that changes are properly documented and communicated.
• Analyze data to identify trends, generate insights, and support decision-making.
• Create reports, dashboards, and visualizations to present data in a meaningful way.
• Continuously evaluate business processes and IT systems to identify opportunities for improvement.
• Stay updated with the latest industry trends, tools, and technologies.
• Ensure that IT solutions comply with relevant regulations, standards, and policies.
• Identify and mitigate potential risks associated with IT projects.
Education and Years of Experience:
• bachelor’s degree with 3+ years of experience in Business Assurance.
• Certification in one of the following Analyst, Computer Systems (Junior), Quality Assurance, Quality Analyst, Project Management, Information Technology
Required and Desired Skills/Certifications:
• At least (3) years BA IT experience in working with State agencies. (i.e., designing,
developing, testing, implementing and maintaining)
• Exposure to tools like JIRA, TFS, DevOps, Confluence, or Trello for managing requirements and
tasks.
• Technical business analyst experiences managing several projects simultaneously. Understanding of
how databases work and basic querying skills, Webservices or API works and basic.
• Familiar with data analysis tools like SQL, Excel (advanced functions), or basic visualization tools
(e.g., Power BI, Tableau).
• Proficiency in using Excel for data analysis, Word for documentation, and PowerPoint for
presentations.
• Familiarity with Agile methodologies through training or certification, such as
Certified Scrum Master (CSM).
• Experience in managing and execution of multiple related operational requests /
projects simultaneously.
• Experience working in a matrixed environment.
Additional Requirements:
• Experience in Service Now is a plus.
From:
Geetha,
Technogen
geetha.r@technogeninc.com
Reply to: geetha.r@technogeninc.com