Job Description –
TierII Support Technician
Duration: 7 months
Location: Washington, DC- onsite
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EXPERIENCE/SKILLS
Need one Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability. Work requires technician to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team. In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.
REQUESTED SHIFT
· Wednesday through Saturday, 12:00 pm –10:30 pm (4 days x 10 hours days with 30-minutes for lunch)
Contract staff may be required to work any combination of the following shifts as part of a 40-hour work week to accommodate operations:
· Monday through Friday, 7:00 am – 3:30 pm OR
· Monday through Friday, 10:00 am – 6:30 pm OR
· Sunday through Wednesday, 12:00 pm – 10:30 pm (4 days x 10 hours days with 30-minutes for lunch)
PERIOD OF PERFORMANCE
01/20/2025 through 07/19/2025
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# |
Job Title/ Labor Category |
Labor Category Duties |
Must Have Skills |
|
1 |
Technical Support Specialist II (Tier 2) |
Technical Support Specialist II will provide full customer service to internal/external customers. Duties to include: 1. Complete complex troubleshooting 2. Coordinate with third-party components (AWS, GCP, CBP, Airlines DCS support, Airport IT Help desk) 3. Assist with PC Refresh activities 4. Track and analyze logs 5. Run training and product demonstrations 6. Participates in all phases of IT systems development 7. Assist with similar IT related tasks as required |
1. Minimum three years of progressive and continuous experience providing technical support 2. Must hold an A+ certification |
From:
Rishabh Parashar,
Adventa Tech
rishabh.parashar@adventatech.com
Reply to: rishabh.parashar@adventatech.com