Database Operations Manager – Onsite 2x a week in Plano, TX

Database Operations Manager

Onsite 2x a week in Plano, TX

Job Description:

We are seeking an experienced Database Operations Manager with a minimum of 5-6 years of hands-on experience in monitoring, triaging, and resolving mission critical production database issues, and experience managing an operations team. You will manage a team of onshore and offshore team members responsible for L1/L2 database support. You will drive operational maturity, coordinate on call rotations, ensure availability of resources during outages and major issues, and drive resolution of issues or escalate when required.

Responsibilities: Ensure team availability for L1 and L2 support for SQL, Sybase, and Oracle databases

• Coordinate support during high severity incidents to restore service in a timely manner
• Monitor, prioritize, and track issues until resolved. Coordinate hand-offs between onshore and offshore teams
• Flexibility with working hours to support customer needs
• Compile and provide updates to stakeholders on outages and availability, including metrics, performance against defined service level objectives, and overall operational health
• Coordinate with L3 and L4 resources when escalation is required
• Lead incident reporting and facilitate participation in postmortems involving prioritizing enhancements to reduce ongoing support
• Resolve issues with schedule database maintenance
• Execute planned database code releases from application teams
• Schedule, coordinate, and install required database patches and updates
• Participate in and support new store grand openings
• Identify automation opportunities and partner with engineering teams to implement
• Required to manage multiple tasks and projects simultaneously
• Accountable for team’s use and adherence to the processes
• Must continually seek opportunities to increase customer satisfaction
• Manage crisis situations using analytical and organizational skills
• Must be a team player and coordinate knowledge sharing, eliminating siloed areas of expertise in the team
• Drive continuous improvement and operational efficiency

Experience Required:

• Minimum 6-8 years of experience supporting Database operations in an enterprise production environment for SQL Server, Sybase, and Oracle (must have at least two of the three)
• 3-5 years of leadership experience managing a database operations team preferred
• Experience working in an Agile/Scrum setting
• Azure Cloud, DevOps experience are preferred

Skill/Experience/Education

Mandatory Skills

Minimum 6 years of experience supporting Database operations in an enterprise production environment for SQL Server, Sybase, and Oracle (must have at least two of the three)

1-3 years of leadership experience managing a database operations team preferred

Experience working in an Agile/Scrum setting

Excellent written and verbal communication skills

Desired Skills: Azure Cloud, DevOps experience

Kind Regards,

Yuvraj Singh| Absolute IT | Technical Recruiter

116 • Village Blvd • Suite 200 • Princeton • New Jersey • 08540

From:
Yuvraj,
Absolute IT
yuvraj@absoluting.com
Reply to:   yuvraj@absoluting.com