Role : UCM Engineer
Location : San Jose CA (Onsite)
Required Skills:
In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
Good understanding of Cisco UCCE Architecture, deployment models and components.
Hands on experience in Cisco UCCE Call flow scripts.
Good knowledge and hands on experience in Cisco CVP Scripting.
Good hands on experience in CVP Micro app and knowledge in VXML application.
Good hands on experience in VXML Gateway configuration and troubleshooting.
Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC)
Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution
Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
Excellent written and verbal communication, interpersonal and presentation skills.
Proven planning, prioritization, and organization skills
ITIL Foundation level knowledge
Desired Skills:
CCNP Collaboration, CCNP DevNet Collaboration Automation certifications highly desired
Preference for Microsoft Active Directory, Microsoft SQL experience
Preference for prior scripting, python, and/or Linux experience
Data Center technologies including storage, virtualization (VMWare), and Cisco’s Unified Computing System (UCS)
Thanks & Regards
Melissa Vunnamatla
Phone : 810 325 3282
Junior Resource Specialist
Yochana IT Solutions.
23000 Commerce Dr., Farmington hills, MI-48335.
Email: melissa@yochana.com“>melissa@yochana.com|| web: www.yochana.com
From:
Melissa,
Yochana IT solutions
melissa@yochana.com
Reply to: melissa@yochana.com