Role : Oracle Customer Care & Billing (CC&B) Utilities Engineer
Location : Cedar Rapids, IA (Onsite)
Essential Duties and Responsibilities:
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
- Provides ongoing support, maintenance, and enhancements to existing and new software applications.
- Performs troubleshooting of infrastructure systems affecting application performance.
- Creates and maintains detailed application/program documentation.
- Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
- Collaborates with cross divisional team members to perform root cause analysis of complex problems.
- Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives.
- Works with vendors and business users to develop and implement software integrations.
- Analyzes users’ business requirements in the development and modification of computer systems.
- Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
- Troubleshoots and implements for non-enterprise applications and solutions.
- Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
- Performs related work as required.
Required Education and Experience:
- Bachelor’s Degree in Information Technology,Computer Science, or related field and
- Seven (7) to ten (10) years’ experience workingwith and maintaining enterprise level computer applications OR
- An equivalent combination of education and/orexperience (i.e., one year of relevant full-time experience may substitute forone year of education).
- Excellent written, verbal, and interpersonalcommunication skills.
- Experience with Oracle-based applications, inparticular Customer Care & Billing and Oracle Analytics Publisher.
- Proficiency with Microsoft Office and Visio.
- Ability to work collaboratively with diverse populations.
Desired qualifications
- Experience with process design, logical workflow analysis and design.
- Experience with in-depth configuration, code, analysis, and output.
- Extensive experience with Oracle and Oracle-based technologies.
- Experience with Utilities in both support and processes.
- Extensive experience troubleshooting problems and root cause analysis.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Computer systems and analysis of computerprograms.
- Systems analytical practices and procedures.
- Server and network operating systems
- Project management principles
Skills in:
- Managing multiple projects and deadlines;communicating delays.
- Peer review and mentoring.
- Assigning, prioritizing, monitoring, and reviewing work assignments.
- Communicating effectively with internal and external stakeholders using both technical and non-technical language.
- Attention to detail.
Ability to:
- Maintain a high degree of confidentiality withsensitive information; maintain the confidentiality of information andprofessional boundaries.
- Train and instruct others, including systems anduser-support personnel.
- Evaluate vendor software for compatibility withcity-wide computer systems.
- Respond to IT on-call emergencies.
- Assess problematic issues and make appropriate judgment to correct issue.
- Work cooperatively and maintain effective working relationships.
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher. | Required | 10 | Years |
| Experience working with and maintaining enterprise level computer applications | Required | 7 | Years |
| Extensive experience with Oracle and Oracle-based technologies. | Required | 5 | Years |
| Proficiency with Microsoft Office and Visio. | Required | 5 | Years |
| Experience with process design, logical workflow analysis and design. | Required | 5 | Years |
| Experience with in-depth configuration, code, analysis, and output. | Required | 5 | Years |
| Experience with Utilities in both support and processes | Required | 5 | Years |
| Extensive experience troubleshooting problems and root cause analysis. | Required | 5 | Years |
From:
Ravi,
Inteletech Global Inc
ravi@inteletechglobal.com
Reply to: ravi@inteletechglobal.com