Position: Incident Manager
Location: Boston, MA
Essential Skills: ? Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations. ? Ensure timely escalation and resolution of incident while adhering to SLAs. Drive root cause analysis and corrective action procedures for high-impact incidents. ? Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses. ? Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices. ? Partner with change management team to ensure the application/product availability.
Manish Kumar
Phone – +17327883626
Email ID: manish.kumar@scalable-systems.com
Scalable Systems | Inspiring Innovation
Big Data | Analytics | Integration | Intelligence
From:
Manish Kumar,
Scalable Systems
manish.kumar@scalable-systems.com
Reply to: manish.kumar@scalable-systems.com