ServiceNow Business Analyst
Richmond, VA
Key Responsibilities:
- Requirement Gathering and Analysis:
- Work with stakeholders across procurement, case management, S2P, and ITSM domains to gather detailed business requirements.
- Conduct gap analysis between current processes and desired outcomes, identifying areas where ServiceNow can deliver value.
- Document and prioritize requirements, ensuring alignment with business goals.
- Process Mapping and Documentation:
- Develop detailed process maps for existing and proposed processes within Procurement, Case Management, S2P, and ITSM.
- Create and maintain comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user stories.
- Ensure that documentation is clear, concise, and accessible to both technical and non-technical stakeholders.
- Solution Design and Collaboration:
- Collaborate with ServiceNow developers and architects to design solutions that meet business requirements.
- Participate in solution design sessions, providing input on the feasibility and impact of proposed solutions.
- Ensure that solutions are user-friendly and aligned with industry best practices.
- Testing and Validation:
- Develop test cases and coordinate user acceptance testing (UAT) to validate that solutions meet business needs.
- Identify, track, and resolve defects or issues during the testing phase.
- Ensure that the final deliverables are of high quality and fully meet the specified requirements.
- Change Management and Training:
- Assist in the development and execution of change management plans to ensure successful adoption of new solutions.
- Prepare and deliver training materials for end-users and administrators.
- Provide ongoing support during and after the implementation to ensure smooth transition and adoption.
- Stakeholder Communication and Management:
- Serve as a liaison between business stakeholders and the technical team, ensuring clear communication and understanding of requirements.
- Facilitate workshops, meetings, and presentations to communicate project status, risks, and issues.
- Build strong relationships with stakeholders to foster collaboration and ensure alignment throughout the project lifecycle.
Required Qualifications:
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- 3-5+ years of experience as a Business Analyst, preferably with a focus on ServiceNow implementations.
- Strong understanding of Procurement, Case Management, S2P processes, and ITSM frameworks.
- Proven experience in gathering and documenting business requirements and translating them into functional specifications.
- Familiarity with process mapping tools and methodologies.
- Excellent communication, analytical, and problem-solving skills.
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) is a plus.
- Experience with Agile methodologies and tools such as Jira.
- Knowledge of ITIL processes and certification (e.g., ITIL Foundation) is preferred.
- Background in procurement, supply chain management, or IT service management is advantageous.
Keywords: ServiceNow, Business Analyst, Requirements Gathering, Process Mapping, Solution Design, Testing, Change Management, Stakeholder Management, Procurement, Case Management, S2P, ITSM, Agile, ITIL
From:
ayush,
Scalable Systems
ayush.yadav@scalable-systems.com
Reply to: ayush.yadav@scalable-systems.com