Hi Folks,
Hope you are doing well,
Please share your interest in the below position.
Position: GCP CCAI Architect
Location: Alpharetta, GA(3 days onsite)
Job Description:
Mandatory Skill-
GCP
NLP
CCAI and Python
Key Responsibilities:
• Solution Design: Architect AI-powered contact center solutions leveraging Google Cloud’s Contact Center AI (CCAI), Dialogflow, and other related technologies.
• Implementation: Lead the deployment and integration of Google CCAI solutions with existing systems (CRM, telephony, chat, etc.) in customer environments.
• Integration: Design and implement integrations with third-party platforms, such as Genesys, Twilio, Cisco, Avaya, or Five9.
• AI Model Optimization: Work closely with data scientists and machine learning engineers to optimize NLP models, dialog management, and virtual agents.
• Custom Bot Development: Build and train virtual agents and chatbots using Google Dialogflow for handling various customer queries. • Customer Experience Strategy: Collaborate with product owners, stakeholders, and business analysts to map customer journeys and design contact center experiences that are streamlined and efficient.
• Consultation: Provide technical leadership and consulting expertise to clients and internal teams regarding best practices for Google CCAI architecture. • Quality Assurance: Lead or participate in testing efforts for implemented solutions to ensure they meet performance, scalability, and security requirements.
• Training and Documentation: Create training material for internal teams and customers. Provide detailed documentation for each implementation.
• Continuous Improvement: Stay updated on the latest advancements in CCAI, AI technologies, and contact center trends, continuously improving solutions. Required Skills:
• Expertise in Google Cloud Technologies: Hands-on experience with Google Cloud Platform (GCP), including Dialogflow, BigQuery, Google Kubernetes Engine (GKE), and AI/ML services.
• Proficiency in NLP: Strong knowledge of natural language processing (NLP) and machine learning concepts, with experience building and training virtual agents.
• Integration Skills: Experience integrating CCAI solutions with popular telephony systems, CRM tools, and analytics platforms.
• Experience with Contact Centers: Deep understanding of contact center operations, including inbound/outbound voice services, chat, and email interactions.
• Coding Skills: Proficiency in Python, JavaScript, or other relevant programming languages for custom developments and integrations.
• Cloud Architectures: Familiarity with cloud architectures (preferably GCP) and experience in designing scalable, secure, and fault-tolerant solutions.
• AI and Automation: Proven track record in deploying AI-driven automation systems that enhance customer interactions and operational efficiency.
• Analytical Skills: Ability to analyze customer interaction data, identify trends, and optimize virtual agents’ performance.
Preferred Qualifications:
• Google Cloud Architect Certification or equivalent.
• 5+ years of experience working with AI-driven contact center solutions.
• Experience with other cloud contact center platforms like AWS Connect, Microsoft Azure Contact Center, etc.
• Familiarity with voice technology platforms like Google Speech-to-Text, Text-to-Speech.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Thanks, and Regards
Himanshu Sharma | Talent Acquisition Specialist
Amaze Systems Inc.
USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019
D: +1 (669) 305-7733
LinkedIn: https://www.linkedin.com/in/sahab18/
E: himanshu.s@amaze-systems.com | www.amaze-systems.com/
USA | Canada | UK | India
Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.
—
You received this message because you are subscribed to the Google Groups “US_C2C_Requirements” group.
To unsubscribe from this group and stop receiving emails from it, send an email to us_c2c_dailyrequirements+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/us_c2c_dailyrequirements/CAEOTNyLFem2O2bMCGtgAnSALPEs–FXw4qhoo1ZjpxoznCc6ng%40mail.gmail.com.